SHIPPING POLICY

Last Updated: August 12, 2026

Thank you for shopping at abvwn.shop, operated by Q Følager ApS. We are committed to providing a clear, reliable, and convenient delivery experience. Please review the following Shipping Policy before placing your order.

1. ORDER PROCESSING

After your order has been successfully placed, we will process and prepare it for shipment as soon as reasonably possible.

Orders are processed during normal business days, excluding weekends and public holidays.

During periods of high order volume, promotional events, or public holidays, processing may occasionally take longer than usual.

Once your order has been dispatched, you may receive a shipping confirmation containing available tracking information.

2. FREE SHIPPING

We offer FREE SHIPPING on eligible orders placed through abvwn.shop.

Unless otherwise clearly stated during checkout, customers will not be charged a standard shipping fee for eligible orders.

Any additional charges that may apply to a particular destination or delivery service will be clearly displayed before you complete your purchase.

3. ESTIMATED DELIVERY TIME

Our estimated delivery time is:

3–7 Business Days

Business days generally refer to Monday through Friday, excluding public holidays.

The estimated delivery period begins after your order has been processed and dispatched.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays, transportation disruptions, or unusually high order volumes.

4. SHIPPING DESTINATIONS

We ship to destinations made available through our checkout.

The availability of delivery to a particular country or region may depend on the product, carrier availability, and applicable shipping restrictions.

If your delivery address is not supported, you may be unable to complete your order during checkout.

5. ORDER TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow reasonable time for the carrier's tracking system to update after receiving your tracking information.

If your tracking information does not update for an extended period or you have concerns about your shipment, please contact us at MjPhilippe249@gmail.com.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Recipient name;

• Street address;

• Apartment, suite, or unit number, where applicable;

• City;

• Postal code;

• Country; and

• Contact information.

If you notice an error in your shipping address after placing an order, please contact us at MjPhilippe249@gmail.com as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

7. DELIVERY DELAYS

Although we aim to deliver orders within 3–7 business days, occasional delays may occur.

Possible causes include:

• Carrier or transportation disruptions;

• Severe weather;

• Customs inspections or clearance;

• Public holidays;

• Incorrect or incomplete delivery information;

• High seasonal demand; or

• Other circumstances outside our reasonable control.

If a significant delay occurs, please contact us so that we can review the available shipment information and assist you.

Nothing in this policy limits any mandatory delivery rights available to consumers under applicable law.

8. CUSTOMS, DUTIES, AND TAXES

Depending on the destination and circumstances of an order, customs duties, import taxes, VAT, or other governmental charges may apply.

Where such charges are not already included or collected during checkout, they may be imposed by the relevant authorities in the destination country.

Any applicable charges will be handled in accordance with applicable law and the information presented to you during the ordering process.

9. LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:

• Around the delivery location;

• With household members or other authorized recipients;

• With neighbors where appropriate; and

• With the relevant shipping carrier.

If you are still unable to locate your package, please contact us at MjPhilippe249@gmail.com with your order information.

We will review the available shipping information and assist you with the appropriate next steps.

10. DAMAGED PACKAGES

Please inspect your package and products promptly after delivery.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at MjPhilippe249@gmail.com.

Please provide your order number and, where appropriate, clear photographs showing the package and product condition.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to us if the shipping carrier is unable to complete delivery because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or another delivery-related issue.

If your package is returned to us, please contact MjPhilippe249@gmail.com so we can review the circumstances and advise you regarding available options.

Additional shipping charges for re-delivery may apply where permitted by law if the original delivery failure resulted from incorrect information supplied by the customer.

12. ORDER CANCELLATIONS AND CHANGES

If you need to cancel your order or change your delivery information, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request.

However, once an order has been processed or dispatched, we may no longer be able to cancel it or modify its shipping information.

Where applicable, you may still exercise your return or statutory withdrawal rights after receiving your order in accordance with our Return & Refund Policy and applicable law.

13. RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy.

Eligible products may be returned under our 30-day return policy, subject to the conditions stated in that policy.

Where applicable, customers in the European Union may also have statutory withdrawal rights.

Please contact us at MjPhilippe249@gmail.com before returning an item so that we can provide the appropriate return instructions.

14. CONTACT INFORMATION

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Store: abvwn.shop
Company Name: Q Følager ApS
Managing Director: Kim Halberg Sørensen
Email: MjPhilippe249@gmail.com
Phone: 51511931
Business Address: Kirsten Walthers Vej 9, 2500 Valby, Denmark
CVR Number: 46062922
Country: Denmark

We will make reasonable efforts to assist with shipping and delivery inquiries as efficiently as possible.