Refund policy

RETURN & REFUND POLICY

Last Updated: August 12, 2026

Thank you for shopping at abvwn.shop, operated by Q Følager ApS. We want you to be satisfied with your purchase. Please review our Return & Refund Policy carefully before making a purchase.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition in which you received it;

  • Be unworn, unused, and undamaged;

  • Include all original tags, accessories, manuals, and components, where applicable;

  • Be returned in its original packaging; and

  • Be accompanied by a receipt or other valid proof of purchase.

To request a return, please contact us at MjPhilippe249@gmail.com before sending your item back.

Return Address:
Q Følager ApS
Kirsten Walthers Vej 9
2500 Valby
Denmark

Please do not send any products back without first contacting us. Items returned without prior authorization may not be accepted.

Once your return request has been accepted, we will provide you with return instructions and, where applicable, information regarding the return shipping process.

For any questions regarding a return, please contact us at MjPhilippe249@gmail.com.

2. DAMAGES, DEFECTS, AND INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If your item arrives defective or damaged, or if you receive an incorrect item, please contact us promptly at MjPhilippe249@gmail.com.

When contacting us, please provide your order information and, where appropriate, photographs or other information showing the issue. This allows us to evaluate the problem and determine an appropriate solution.

If we confirm that the item is defective, damaged, or incorrect, we will provide instructions regarding the next steps.

3. EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain types of products cannot be returned. These may include:

  • Perishable goods, such as food, flowers, or plants;

  • Custom-made, personalized, or special-order products;

  • Personal care or hygiene products where a return would be inappropriate for health or hygiene reasons after opening;

  • Hazardous materials;

  • Flammable liquids or gases;

  • Gift cards; and

  • Other products that are legally excluded from return.

Please contact us at MjPhilippe249@gmail.com if you are unsure whether your item is eligible for return.

Where applicable, statutory consumer rights are not affected by these exclusions.

4. SALE ITEMS

Unless otherwise required by applicable consumer protection law, certain final-sale items may not be eligible for return.

If you have questions about the return eligibility of a discounted or promotional item, please contact us before returning it.

5. EXCHANGES

If you would like a different product, model, size, or other available variation, the fastest method is generally to return the original eligible item.

Once the return has been accepted, you may place a separate order for the replacement item.

Please contact us before returning any product so that we can provide the appropriate instructions.

6. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is subject to European Union consumer protection rules, you generally have the right to withdraw from an eligible distance purchase within 14 days, without providing a reason, subject to applicable legal exceptions.

The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us at MjPhilippe249@gmail.com with a clear statement informing us of your decision to withdraw from the purchase.

Where applicable, returned products should be sent back in accordance with the return instructions provided by us.

Your statutory right of withdrawal is separate from and does not limit any additional rights provided under our voluntary 30-day return policy.

7. RETURN SHIPPING

Please contact us before returning an item. We will provide instructions regarding how and where your return should be sent.

Where a return results from an incorrect, damaged, or defective item for which we are responsible, we will provide an appropriate return solution in accordance with applicable law.

For other eligible returns, any applicable return shipping arrangements or costs will be communicated to you before the return is processed.

We recommend retaining proof of shipment until your return has been successfully received and processed.

8. REFUNDS

We will notify you after we receive and inspect your returned item and inform you whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, payment service provider, or other financial institution may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at MjPhilippe249@gmail.com.

9. ORIGINAL SHIPPING CHARGES

The refund of any original shipping charges will be handled in accordance with applicable consumer protection laws and the circumstances of the return.

Any non-refundable charges, where legally permitted, will be communicated clearly before the refund is processed.

10. RETURN CONDITIONS

Customers are responsible for taking reasonable care of products while they are in their possession.

Returned items may be inspected to confirm their condition and eligibility for a refund. We reserve the right to refuse or reduce a refund where permitted by applicable law if a product has been damaged, used beyond what is reasonably necessary to inspect it, or returned incomplete.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

11. CONTACT INFORMATION

For questions regarding returns, exchanges, damaged products, or refunds, please contact us:

Store: abvwn.shop
Company: Q Følager ApS
CVR Number: 46062922
Email: MjPhilippe249@gmail.com
Phone: 51511931
Address: Kirsten Walthers Vej 9, 2500 Valby, Denmark

We aim to handle return and refund inquiries as efficiently and fairly as possible.